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How to Choose an IT Managed Services Provider

Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.

Here are considerations to make as you come up with your final choice:

Experience

Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

This structure has customers paying by the total number of supported devices. This is the payment structure that often becomes the most expensive, making it the least preferred.

>> Per User

This is the most preferred pricing method nowadays primarily because of its flexibility. Each device of the user will be covered by the cost of the user himself. Very cost-effective indeed.

Communication

As a client of your IT managed services provider, you have the right to know all about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.

Trust

Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.